FAQ

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Where are you located?

We are based in the United States.

More specifically in Orland Park, a city near Chicago, Illinois.

Do you offer try-ons and pick-ups?

Yes we do!

Before scheduling a time, please review our try-on policy below 👇🏻

- Try-on visits are limited to 30 minutes each.

- A maximum of 3 items are allowed per visit, and those items must be picked before your appointment.

- Each appointment is only for 1 person, if multiple people are planning to try-on, please let us know, and schedule a slot for each additional person.

- Please do not bring your kids to your appointment.

To schedule an appointment, kindly contact us through our chat option in the right lower corner of the screen, or through one of our social media accounts, or email, to help you schedule an appointment to try-on or pick-up your thobe.

Do you ship outside of the United States?

Yes, we do ship worldwide.

Do you rent thobes?

We unfortunately do not rent thobes.

Are your products hand or machine embroidered?

All of our products are machine embroidered.

How can I determine my thobe size?

Adult thobe sizes usually run from 1-5.

To help you determine the right size for you, please check out our easy to follow thobe size guide webpage.

Do you accept returns or exchanges?

Due to the nature of our products, all of our sales are final, and we do not accept any returns or exchanges.

Please visit our refund policy webpage for more details.

How often do you get new products?

We constantly work on getting new products and designs, and our website and social media accounts will be updated accordingly with all the new arrivals.

How can I order multiple matching thobes?

We offer bulk orders of matching, and different thobes that might not be available in such quantities over our website.

Please contact us with the design/s and color/s your interested in, and we will be happy to guide you through the process of ordering.

Do you offer custom sizing?

The designs that we can custom make have a "custom size ✂️” label underneath it.

Customization is done for an added fee, and a minimum of 3-4 weeks is needed for your custom made thobe to be made and shipped to you.

The thobe I want is sold-out in my size, what can I do?

If you would like to pre-order a certain design in a size that is not available at the time of order, please contact us with the design, color, size and quantity you would like to order, and we will be happy to assist you.

What is the fabric used to make your thobes?

Most of our thobes are made of polyester fabric, with some designs that are either completely, or have certain parts that are made of satin, velvet or chiffon.

Please read the descreption under each product for more information.

How can I wash my thobe?

Hand-washing your thobe is recommended using cold-lukewarm water and a soft detergent. Hang to air dry, and steam once fully dry to straighten any wrinkles.

Do you have any further questions?

Please do not hesitate to reach out and we will be happy to answer them!